SHIPPING | STORAGE | PRE-ARRIVAL

船運。
一般指引
📌運營商計算的費率僅為估計值

提供的公共承運人 (UPS/FedEx/LSO) 費率是估計值。如果特定地址與我們的服務提供商徵收的附加費相關聯，則個別訂單可能需要支付額外費用。如果適用，我們將通過電子郵件向您發送補充付款鏈接。

葡萄酒運輸時間表
地面服務 |週一/週二（地面）處理前一周的訂單。
加急服務 | 2 天服務：週一至週三。次日服務：週一至週四。
*基於至少在上述預定發貨日期前 24 小時下達的訂單。示例：如果您希望在周五收到加急貨件，您的訂單必須在周四完成（只能選擇次日送達）。如果您運送地面服務，根據我們服務提供商的指導，預計需要 7-10 天。但是，西海岸住宅可能會更快收到貨物。眾所周知，東海岸住宅的交貨時間不到 7 天。
 
非預付運費估算

在收到全額付款的訂單後，我們將向您在訂單中提供的電子郵件發送單獨的運輸發票。多個訂單可以合併。如果您有任何問題，請給我們發送電子郵件：Team@ChapFour.com

*一般陸運估算（可能因個別訂單和地址而異；以下不包括運輸材料或保險費用；如有更改，恕不另行通知）。
估計費率：
西海岸 - CA、AZ、WA 或
2瓶約$30+
6 瓶約 $35+
東海岸 - 康涅狄格州、紐約州、佛羅里達州
2瓶約$35+
6 瓶約 $45+
當我們收到您的訂單時，將發送一封自動確認電子郵件。我們會在處理完您的訂單並在發貨前再次通知您。

運費由承運人計算並傳遞給買方。我們的產品包裝在承運人認可的運輸容器中。

所有貨件都需要提供街道地址和電話號碼。

我們無法送貨到郵政信箱。我們無法運送到美國某些州。

每個包裹的最大可保價值為 3000.00 美元。

我們不運送到：
阿拉巴馬州、阿肯色州、肯塔基州、密歇根州、密西西比州和猶他州。此列表可能會根據州法律的變化定期修訂。我們會不時對可能不排除受限狀態的新軟件模塊進行 Beta 測試。如果提供備用授權地址，我們保留取消您訂單的權利。
Chuán yùn.
Yībān zhǐyǐn
📌yùnyíng shāng jìsuàn de fèi lǜ jǐn wèi gūjì zhí

tígōng de gōnggòng chéngyùn rén (UPS/FedEx/LSO) fèi lǜ shì gūjì zhí. Rúguǒ tèdìng dìzhǐ yǔ wǒmen de fúwù tígōng shāng zhǐshōu de fùjiā fèi xiāngguān lián, zé gèbié dìngdān kěnéng xūyào zhīfù éwài fèiyòng. Rúguǒ shìyòng, wǒmen jiāng tōngguò diànzǐ yóujiàn xiàng nín fāsòng bǔchōng fùkuǎn liànjiē.

Pútáojiǔ yùnshū shíjiān biǎo
dìmiàn fúwù |zhōu yī/zhōu èr (dìmiàn) chǔlǐ qián yīzhōu de dìngdān.
Jiā jí fúwù | 2 tiān fúwù: Zhōu yīzhì zhōu sān. Cì rì fúwù: Zhōu yīzhì zhōu sì.
*Jīyú zhìshǎo zài shàngshù yùdìng fā huò rìqí qián 24 xiǎoshí xiàdá de dìngdān. Shìlì: Rúguǒ nín xīwàng zài zhōu wǔ shōu dào jiā jí huò jiàn, nín de dìngdān bìxū zài zhōu sì wánchéng (zhǐ néng xuǎnzé cì rì sòngdá). Rúguǒ nín yùnsòng dìmiàn fúwù, gēnjù wǒmen fúwù tígōng shāng de zhǐdǎo, yùjì xūyào 7-10 tiān. Dànshì, xīhǎi'àn zhùzhái kěnéng huì gèng kuài shōu dào huòwù. Zhòngsuǒzhōuzhī, dōng hǎi'àn zhùzhái de jiāo huò shíjiān bù dào 7 tiān.
 
Fēi yùfù yùnfèi gūsuàn

zài shōu dào quán'é fùkuǎn de dìngdān hòu, wǒmen jiāng xiàng nín zài dìngdān zhōng tígōng de diànzǐ yóujiàn fāsòng dāndú de yùnshū fāpiào. Duō gè dìngdān kěyǐ hébìng. Rúguǒ nín yǒu rènhé wèntí, qǐng gěi wǒmen fāsòng diànzǐ yóujiàn:Team@ChapFour.Com

*yībān lùyùn gūsuàn (kěnéng yīn gèbié dìngdān hé dìzhǐ ér yì; yǐxià bù bāokuò yùnshū cáiliào huò bǎoxiǎn fèiyòng; rú yǒu gēnggǎi, shù bù lìngxíng tōngzhī).
Gūjì fèi lǜ:
Xīhǎi'àn - CA,AZ,WA huò
2 píng yuē $30+
6 píng yuē $35+
dōng hǎi'àn - kāngnièdígé zhōu, niǔyuē zhōu, fóluólǐdá zhōu
2 píng yuē $35+
6 píng yuē $45+
dāng wǒmen shōu dào nín de dìngdān shí, jiāng fāsòng yī fēng zìdòng quèrèn diànzǐ yóujiàn. Wǒmen huì zài chǔlǐ wán nín de dìngdān bìng zài fā huò qián zàicì tōngzhī nín.

Yùnfèi yóu chéngyùn rén jìsuàn bìng chuándì gěi mǎifāng. Wǒmen de chǎnpǐn bāozhuāng zài chéngyùn rén rènkě de yùnshū róngqì zhōng.

Suǒyǒu huò jiàn dōu xūyào tígōng jiēdào dìzhǐ hé diànhuà hàomǎ.

Wǒmen wúfǎ sòng huò dào yóuzhèng xìnxiāng. Wǒmen wúfǎ yùnsòng dào měiguó mǒu xiē zhōu.

Měi gè bāoguǒ de zuìdà kě bǎo jiàzhí wèi 3000.00 Měiyuán.

Wǒmen bù yùnsòng dào:
Ālā bā mǎ zhōu, ākěnsè zhōu, kěntǎjī zhōu, mìxiēgēn zhōu, mìxīxībǐ zhōu hé yóutā zhōu. Cǐ lièbiǎo kěnéng huì gēnjù zhōu fǎlǜ de biànhuà dìngqí xiūdìng. Wǒmen huì bù shí duì kěnéng bù páichú shòu xiàn zhuàngtài de xīn ruǎnjiàn mókuài jìnxíng Beta cèshì. Rúguǒ tígōng bèiyòng shòuquán dìzhǐ, wǒmen bǎoliú qǔxiāo nín dìngdān de quánlì.

重要的
葡萄酒零售價不包括運費、處理費、保險費、外國關稅或銷售稅（如適用）。我們的產品包裝在公共承運人認可的托運人中，並帶有保護性泡沫塑料或紙漿插入物。所有貨件都需要提供街道地址和電話號碼。在美國，簽收貨件必須有 21 歲以上的成年人在場。我們無法送貨到郵政信箱。

未付運費發票
未支付的運輸發票將在簽發後最多 14 天內兌現。第 4 章保留在 14 天后取消任何未付發票並按基本費率、燃油附加費或之前發票中未計入的任何承運人開具的費用的現行增加重新開具發票的權利。

放棄的訂單
如果買家在銷售後 45 天后未對第 4 章的信函（包括提貨請求或未付運費發票）作出回應，則訂單將被視為放棄。第 4 章保留確定訂單是否已被放棄或買方是否仍未對信件作出回應的唯一權利。第 4 章保留對自銷售之日起 60 天后未發貨或未提貨的每個訂單按月收取倉儲費的權利。

加利福尼亞州酒精法：
在美國運輸酒精需要在交付時有成人簽名。買方有責任確保由 21 歲以上的成年人簽收貨物。如果成人無法簽收貨物，第 4 章不負責送貨。

國內運輸
第 4 章船舶主要使用 UPS 或 FedEx 通過地面、隔夜或 2 天運送。洛杉磯的預計送貨時間由所選服務提供。
運費根據運送的瓶子數量、從我們在洛杉磯的商店到目的地的距離以及選擇的服務類型而有很大差異。一次運送12瓶最經濟。 *公佈的價格和附加費如有更改，恕不另行通知
 

本地送貨服務（40 英里半徑）。
Zhòngyào de
pútáojiǔ língshòu jià bù bāokuò yùnfèi, chǔlǐ fèi, bǎoxiǎn fèi, wàiguó guānshuì huò xiāoshòu shuì (rú shìyòng). Wǒmen de chǎnpǐn bāozhuāng zài gōnggòng chéngyùn rén rènkě de tuōyùn rén zhōng, bìng dài yǒu bǎohù xìng pàomò sùliào huò zhǐjiāng chārù wù. Suǒyǒu huò jiàn dōu xūyào tígōng jiēdào dìzhǐ hé diànhuà hàomǎ. Zài měiguó, qiānshōu huò jiàn bìxū yǒu 21 suì yǐshàng de chéngnián rén zài chǎng. Wǒmen wúfǎ sòng huò dào yóuzhèng xìnxiāng.

Wèi fù yùnfèi fāpiào
wèi zhīfù de yùnshū fāpiào jiàng zài qiānfā hòu zuìduō 14 tiān nèi duìxiàn. Dì 4 zhāng bǎoliú zài 14 tiānhòu qǔxiāo rènhé wèi fù fāpiào bìng àn jīběn fèi lǜ, rányóu fùjiā fèi huò zhīqián fāpiào zhōng wèi jì rù de rènhé chéngyùn rén kāijù de fèiyòng de xiànxíng zēngjiā chóngxīn kāijù fāpiào de quánlì.

Fàngqì de dìngdān
rúguǒ mǎi jiā zài xiāoshòu hòu 45 tiānhòu wèi duì dì 4 zhāng de xìnhán (bāokuò tíhuò qǐngqiú huò wèi fù yùnfèi fāpiào) zuòchū huíyīng, zé dìngdān jiāng bèi shì wéi fàngqì. Dì 4 zhāng bǎoliú quèdìng dìngdān shìfǒu yǐ bèi fàngqì huò mǎifāng shìfǒu réng wèi duì xìnjiàn zuòchū huíyīng de wéiyī quánlì. Dì 4 zhāng bǎoliú duì zì xiāoshòu zhī rì qǐ 60 tiānhòu wèi fā huò huò wèi tíhuò de měi gè dìngdān àn yuè shōuqǔ cāngchú fèi de quánlì.

Jiālìfúníyǎ zhōu jiǔjīng fǎ:
Zài měiguó yùnshū jiǔjīng xūyào zài jiāofù shí yǒu chéngrén qiānmíng. Mǎifāng yǒu zérèn quèbǎo yóu 21 suì yǐshàng de chéngnián rén qiānshōu huòwù. Rúguǒ chéngrén wúfǎ qiānshōu huòwù, dì 4 zhāng bù fùzé sòng huò.

Guónèi yùnshū
dì 4 zhāng chuánbó zhǔyào shǐyòng UPS huò FedEx tōngguò dìmiàn, géyè huò 2 tiān yùnsòng. Luòshānjī de yùjì sòng huò shíjiān yóu suǒ xuǎn fúwù tígōng.
Yùnfèi gēnjù yùnsòng de píng zǐ shùliàng, cóng wǒmen zài luòshānjī de shāngdiàn dào mùdì dì de jùlí yǐjí xuǎnzé de fúwù lèixíng ér yǒu hěn dà chāyì. Yīcì yùnsòng 12 píng zuì jīngjì. *Gōngbù de jiàgé hé fùjiā fèi rú yǒu gēnggǎi, shù bù lìngxíng tōngzhī
 

běndì sòng huò fúwù (40 yīnglǐ bànjìng).

📌加急請求：
可能會收取加急費用（8 美元至 15 美元，具體取決於訂單大小）。
可通過 FedEx 進行全市送貨。最多 12 瓶限制。請在結賬時查看費率選項，您的特定地址可能需要支付額外費用。
我們需要至少提前 48 小時通知來安排您的交貨。
最大數量：12 瓶（超過 12 瓶請諮詢價格報價 - 在這裡給我們發電子郵件）
 

送貨天數/時間：週一至週五，上午 11 點至晚上 8 點（住宅地址）。我們在周末和節假日休息。如果您希望加快交貨時間，請在此處給我們發送電子郵件（收取額外費用）。
提供跟踪號碼。標準服務在晚上 8:00 之前送達。
需要成人簽名，必須年滿 21 歲，並在交付時出示政府簽發的身份證明。您可能需要提供用於驗證購買的真實卡。
 

國際航運。

第 4 章通過 UPS 運送國際包裹。請注意，我們的運費包括保護性運輸箱、美國海關表格、保險和到目的地的承運人費用。它不包括可能由目的地地方當局評估並應向當地當局支付的任何稅款或關稅，也不包括 UPS 可能因管理稅款和關稅而收取的任何額外費用。
 

任何訂單都受到不利事件的影響。

📌 對運輸時間的持續影響
承運人（FedEx、UPS 或其他地區承運人）延遲交貨不提供退款。 COVID-19 繼續影響全國的運輸時間。

關於運輸延誤
運輸時間和交貨日期僅為估計值。與 COVID-19 相關的持續影響導致全國范圍內的運輸延誤，如果交貨延遲，承運商（FedEx、UPS、LSO）不會退款。使用您帳戶中的跟踪號碼或您在發貨日期收到的電子郵件中的跟踪號碼，在承運人的網站上監控您的貨物運輸非常重要。請計劃延長的運輸時間並相應地安排時間。
📌Jiā jí qǐngqiú:
Kěnéng huì shōuqǔ jiā jí fèiyòng (8 měiyuán zhì 15 měiyuán, jùtǐ qǔjué yú dìngdān dàxiǎo).
Kě tōngguò FedEx jìnxíng quánshì sòng huò. Zuìduō 12 píng xiànzhì. Qǐng zài jiézhàng shí chákàn fèi lǜ xuǎnxiàng, nín de tèdìng dìzhǐ kěnéng xūyào zhīfù éwài fèiyòng.
Wǒmen xūyào zhìshǎo tíqián 48 xiǎoshí tōngzhī lái ānpái nín de jiāo huò.
Zuìdà shùliàng:12 Píng (chāoguò 12 píng qǐng zīxún jiàgé bàojià - zài zhèlǐ gěi wǒmen fā diànzǐ yóujiàn)
 

sòng huò tiānshù/shíjiān: Zhōu yīzhì zhōu wǔ, shàngwǔ 11 diǎn zhì wǎnshàng 8 diǎn (zhùzhái dìzhǐ). Wǒmen zài zhōumò hé jiéjiàrì xiūxí. Rúguǒ nín xīwàng jiākuài jiāo huò shíjiān, qǐng zài cǐ chù gěi wǒmen fāsòng diànzǐ yóujiàn (shōuqǔ éwài fèiyòng).
Tígōng gēnzōng hàomǎ. Biāozhǔn fúwù zài wǎnshàng 8:00 Zhīqián sòngdá.
Xūyào chéngrén qiānmíng, bìxū nián mǎn 21 suì, bìng zài jiāofù shí chūshì zhèngfǔ qiānfā de shēnfèn zhèngmíng. Nín kěnéng xūyào tígōng yòng yú yànzhèng gòumǎi de zhēnshí kǎ.
 

Guójì hángyùn.

Dì 4 zhāng tōngguò UPS yùnsòng guójì bāoguǒ. Qǐng zhùyì, wǒmen de yùnfèi bāo guā bǎohù xìng yùnshū xiāng, měiguó hǎiguān biǎogé, bǎoxiǎn hé dào mùdì dì de chéngyùn rén fèiyòng. Tā bù bāokuò kěnéng yóu mùdì de dìfāng dāngjú pínggū bìng yīng xiàng dāngdì dāngjú zhīfù de rènhé shuì kuǎn huò guānshuì, yě bù bāokuò UPS kěnéng yīn guǎnlǐ shuì kuǎn hé guānshuì ér shōuqǔ de rènhé éwài fèiyòng.
 

Rènhé dìngdān dōu shòudào bùlì shìjiàn de yǐngxiǎng.

📌 Duì yùnshū shíjiān de chíxù yǐngxiǎng
chéngyùn rén (FedEx,UPS huò qítā dìqū chéngyùn rén) yánchí jiāo huò bù tígōng tuì kuǎn. COVID-19 jìxù yǐngxiǎng quánguó de yùnshū shíjiān.

Guānyú yùnshū yánwù
yùnshū shíjiān hé jiāo huò rìqí jǐn wèi gūjì zhí. Yǔ COVID-19 xiāngguān de chíxù yǐngxiǎng dǎozhì quánguó fànwéi nèi de yùnshū yánwù, rúguǒ jiāo huò yánchí, chéngyùn shāng (FedEx,UPS,LSO) bù huì tuì kuǎn. Shǐyòng nín zhànghù zhōng de gēnzōng hàomǎ huò nín zài fā huò rìqí shōu dào de diànzǐ yóujiàn zhōng de gēnzōng hàomǎ, zài chéngyùn rén de wǎngzhàn shàng jiānkòng nín de huòwù yùnshū fēicháng zhòngyào. Qǐng jìhuà yáncháng de yùnshū shíjiān bìng xiāngyìng de ānpái shíjiān.

COVID 或疾病持有
如果第 4 章或第三方運輸服務無法提供臨時或長期服務，則任何訂單都可能因新冠肺炎或疾病而暫停。這種擱置的性質是不可預測的，不需要事先通知我們的公眾。如果訂單處於不良事件保留狀態，受影響的個人將收到通知。

天氣預報
我們將與您聯繫，以確認在所提供的目的地地址內或附近發生的天氣延誤。
易腐爛的產品可能需要隔夜運輸，以優化您訂單的安全性。
我們根據供應商的建議確定惡劣天氣暫停。如果要求將購買的商品運送到惡劣天氣期間，所有購買的庫存酒類商品將免費存放 30 天，直到可以安全運輸為止。
COVID huò jíbìng chí yǒu
rúguǒ dì 4 zhāng huò dì sānfāng yùnshū fúwù wúfǎ tígōng línshí huò chángqí fúwù, zé rènhé dìngdān dōu kěnéng yīn xīnguān fèiyán huò jíbìng ér zàntíng. Zhè zhǒng gēzhì dì xìngzhì shì bùkě yùcè de, bù xūyào shìxiān tōngzhī wǒmen de gōngzhòng. Rúguǒ dìngdān chǔyú bùliáng shìjiàn bǎoliú zhuàngtài, shòu yǐngxiǎng de gèrén jiāng shōu dào tōngzhī.

Tiānqì yùbào
wǒmen jiāng yǔ nín liánxì, yǐ quèrèn zài suǒ tígōng de mùdì de dìzhǐ nèi huò fùjìn fāshēng de tiānqì yánwù.
Yì fǔlàn de chǎnpǐn kěnéng xūyào géyè yùnshū, yǐ yōuhuà nín dìngdān de ānquán xìng.
Wǒmen gēnjù gōngyìng shāng de jiànyì quèdìng èliè tiānqì zàntíng. Rúguǒ yāoqiú jiāng gòumǎi de shāngpǐn yùnsòng dào èliè tiānqì qíjiān, suǒyǒu gòumǎi de kùcún jiǔlèi shāngpǐn jiāng miǎnfèi cúnfàng 30 tiān, zhídào kěyǐ ānquán yùnshū wéizhǐ.


SHIPPING / DELIVERY FAQ

Shipping Services Available

Buyers are responsible for placing order in a timely manner to accommodate their desired delivery window. Supplemental shipping insurance recommended for all orders over $100.

Pre-Paid Shipping Rates: are good for 14 days. Additional fees may apply if orders do not ship within 14 days of placement.

NO SHIPPING ON MAJOR HOLIDAY MONDAYS - We are closed. Shipping will resume next business day.

Ground Service | ships Monday - Tuesday for the prior week’s order. 90% of Ground packages are delivered in 3 days (West). Standard delivery is 1-5 business days (East). Not Recommended when total order value is $350 or more.

2DAY Service | ships Monday - Wednesday. [$200 min order | $500 min for CA]

Next Day Air | ships Monday-Thursday. [$200 min order]. Delivers before end-of-day. Recommended for Shipments over $350 in value.

Next Day Air Saver | ships Monday-Thursday. Guarantees delivery by end-of-day (11:59PM) on the guaranteed day of delivery. Not available in all areas.

Tracking Numbers are provided by email shortly after pick up by carrier service.

Requirements: All orders placed at least 24 hours in advance of intended ship date. Prompt payment of NextDay or 2DAY invoices by 10:00am PDT prior to ship date to ensure timely processing.

Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
Supplemental Shipping Insurance

Basic carrier provided coverage is $100 value per package. Additional coverage is available and invoiced separately upon request.

Additional Coverage Schedule

  • $1000 insured value | + $20.00
  • $2000 insured value | + $40.00
  • $3000 insured value | + $60.00

The maximum insurable coverage is $3000 value per package. We may advise certain orders be divided into multiple boxes to secure full insurance coverage.
Adult Signature Requirement

Adult Signature is required on all shipments.

Chapter 4 is not responsible for delivery if an adult is not able to sign for receipt of parcel(s). All shipping labels issued require adult signature regardless of their alcohol status or destination - domestic or international.

See "What happens if shipment is not delivered" for supplemental advisements.
Do you offer promotional shipping rates?

From time-to-time we offer promotional Ground Shipping Rates. Inquire for any active promotions.

In an effort to be waste conscientious, and in keeping with our local business ordinances, from time-to-time* we may "recycle" prior-use shipping containers to fulfill orders with a Promotional Shipping Rate.

Please contact us directly using our footer link if you require a new box.

* limited stock on hand.
International Shipping

Yes.

Chapter 4 ships international packages via UPS.

We do not ship into Customs Bond accounts.

Shipping cost includes a protective shipping box, U.S. customs forms, insurance and carrier charges to the destination. It does NOT include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees charged by UPS for the administration of taxes and duties.

We do not offer shipping service to Canada or Mexico.
Common Carriers Service Providers

Our preferred service provider is UPS, both domestically and internationally.

FedEx package carrier services are available for addresses in CA and FL only. This service has a $15 premium fee included if requested by sender.

Consolidated freight shipments utilizing temperature controlled LTL (Less-Than-truckLoad) services are used for long-haul destinations.

We DO NOT Ship To...

Post Office boxes.

Neither UPS nor FedEx will deliver to the other's offices.

We cannot deliver to certain US States: Alabama, Arkansas, Kentucky, Michigan, Mississippi, Tennessee, and Utah.

Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.

This list may be revised periodically in conformity with changes to carrier policy or State laws.

We reserve the right to cancel an order if we are unable to secure delivery to an address provided.
What happens if shipment is not delivered?

Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window. We reserve 24-48 hours to prepare certain shipments.

Failed Delivery orders returned to a third party service provider’s facility may be subject to additional storage and/or shipping charges.

Orders at a service provider’s facility must be forwarded within 7-10 days or may be declared abandoned and destroyed by the third party service provider.

Such facilities are not considered short term storage solutions.

Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 
What is the most economical quantity to ship?

6 standard bottles or 12 standard bottles are the most cost efficient.
Can orders be subject to "Adverse Event" holds?

Any order is subject to adverse event holds. The following examples are not exhaustive:

Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window.

IMPACTS ON TRANSIT TIME
Refunds are not offered for delayed delivery by carriers (FedEx, UPS, or other regional carriers), third-party service providers, payment processing gateways, technical stoppages provided by web platforms or employment strikes. COVID-19 and it’s variants continue to impact transit times nationwide.

WEATHER DELAYS

Perishable products may require overnight shipping to optimize your order’s safety.

We determine Adverse Weather Holds on the advisements of our service providers. Buyers are responsible to advise on local weather conditions. In such instances orders held back free up to 30 days maximum until secure and safe shipping is possible. Exceptions to this policy may be in effect at anytime without prior notification.

TRANSIT DELAYS
Transit times and delivery dates are estimates only. Carriers (ex. FedEx, UPS, LSO) are not refunding if delivery is delayed. It’s important to monitor the transit of your shipment on the carrier’s website using the tracking number from your account or in the email you receive on your ship date. Please plan on extended transit times and schedule accordingly.

COVID OR ILLNESS HOLDS
Any order is subject to a covid or illness hold in the event that Chapter 4 or third party transportation service is unable to deliver services, either temporary or long-term. The nature of such holds are unpredictable and prior notice given to our public is not required. Individuals impacted will be notified if an order is under an Adverse Event Hold.

Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 
Abandoned Orders - Non-Responsive Buyer

An order will be deemed abandoned if point of contact is unresponsive to Chapter 4 correspondence, including pick up request or unpaid shipping invoices 30 days from purchase date. Chapter 4 reserves the sole right to determine if an order has been abandoned or if a buyer remains unresponsive to correspondence. Chapter 4 reserves the right to charge up to $15.00 monthly storage for each order not shipped or picked up 30 days from date of sale.

FINAL REMEDY

We reserve the ability to recoup unpaid extended storage fees by releasing abandoned orders for sale to a new buyer. Original buyer will be managed as a consignor. Such abandoned consignments are subject to full seller's fees and storage charges before sale proceeds are paid out.

✔️ Original buyer is responsible to contact Chapter 4 to arrange for remittance as our prior efforts of communication have failed.

✔️ We dearly hope to avoid FINAL REMEDY actions so just please contact us to ship your order.

Unpaid Shipping Invoices

Unpaid supplemental shipping invoices will be honored for up to 7 days from issuance. Chapter 4 reserves the right to void any unpaid invoice after 7 days and reissue the invoice at prevailing rates, fuel surcharges, or any carrier issued fees not accounted for in the initial invoice.

Orders are held until invoice is settled. Other conditions may apply.
Can I cancel my order?

Unlike most consumer goods our alcohol license places restrictions on our services and policies. These restrictions are different from those governing restaurants and wineries.

Please review our full policy here: CANCELLATION & RETURN POLICY

Once an order is shipped, we are unable to alter or cancel it. Shipping alcohol requires a state issued license. Common carriers will confiscate alcohol shipments from unlicensed parties.

If you are able to return a purchase to our store in person please contact us before hand for approval. Condititons apply.

See link in Footer below for condition details regarding Exchanges, Returns & Cancellations.

Any order that is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 
🆕 PRE-ARRIVAL POLICIES
  • PRE-ARRIVAL offers are products that we source from either our large network of North American private collections or our partnerships with European suppliers or Domaines.
  • ESTIMATED TIME of ARRIVAL: Unless otherwise stated in the individual product page our Pre-Arrivals are estimated to land in Los Angeles within 30-50 days or so from upload date. Inquire for specific dates for the item you are interested in.
  • BOTTLE CONDITIONS: as these are pre-arrivals our final label and ullage descriptions are not yet included. If you have concerns inquire and we will do our best to get answers.
  • PRICES: published prices are commensurate with bottles in good condition for their kind and age. Most will be in "excellent" to "pristine" based on how we select wines to represent in our store.
  • Custodial chain for our Pre-Arrival wines are temperature controlled professional logistics carriers, licensed or bonded warehouses.
  • Pre-arrival wines not eligible for promotional shipping rates
  • Pre-arrival wines not eligible for promotional discounting
  • We will contact you when your order is ready to ship. You will also be notified via email when you will need to select a shipping date. Shipping will be FOB Chapter 4 Venice, CA.
  • ALL SALES FINAL
  • NON-REFUNDABLE
  • We reserve the right to cancel and refund in full any pre-arrival order at any time for any reason.

Get in touch

Have questions about your order, or a general enquiry?

EMAIL US