運送。

一般的なガイダンス

📌 運送業者が計算した料金は見積もりの​​みです

記載されている運送業者 (UPS/FedEx/LSO) の料金は概算です。特定の住所が当社のサービスプロバイダーによって課される追加料金に関連付けられている場合、個々の注文は追加料金の対象となる場合があります。該当する場合は、追加の支払いリンクをメールでお送りします。

ワイン発送スケジュール
地上サービス |前の週の注文の月曜日/火曜日 (グラウンド)。
迅速なサービス| 2DAYサービス: 月曜日 - 水曜日。翌日サービス: 月曜日から木曜日。
*上記の出荷予定日の少なくとも 24 時間前に行われた注文に基づきます。例: 金曜日に迅速な発送を希望する場合、注文は木曜日に完了する必要があります (翌日料金はオプションのみです)。地上サービスで発送する場合は、サービス プロバイダーのガイダンスに従って 7 ~ 10 日かかります。ただし、西海岸の居住者は、より早く出荷される可能性があります。東海岸の住宅は、7 日未満の配達時間を経験することが知られています。

前払いなしの送料の見積もり

全額が支払われた注文を受け取った後、注文フォームで提供された電子メールに別の配送請求書を送信します。複数の注文を組み合わせることができます。ご不明な点がございましたら、メールでお問い合わせください: Team@ChapFour.com

*一般的な陸上配送の見積もり(個々の注文と住所によって異なる場合があります。以下には、配送資材や保険料は含まれていません予告なしに変更される場合があります)。
推定料金:
西海岸 - カリフォルニア州、アリゾナ州、ワシントン州、オレゴン州
  • 2 本で約 30 ドル以上
  • 6 本で約 $35+
    イーストコースト-コネチカット州、ニューヨーク州、フロリダ州
      • 2 本で約 35 ドル以上
      • 6 本で約 $45+
      1. ご注文を受け付けた時点で、自動確認メールが送信されます。ご注文の処理が完了した時点と、発送前に再度お知らせします。

      2. 配送料は運送業者によって計算され、購入者に渡されます。当社の製品は、運送業者が承認した輸送用コンテナに梱包されています。

      3. すべての発送に住所と電話番号が必要です。

      4. 私書箱への配送はできません。米国の特定の州には配送できません。

      5. 保険金額の上限は、パッケージあたり 3000.00 ドルです。

      私たちは以下に出荷しません:

      アラバマ、アーカンソー、ケンタッキー、ミシガン、ミシシッピユタ。このリストは、州法の変更に従って定期的に改訂される場合があります。時折、制限された状態を除外しない可能性のある新しいソフトウェア モジュールのベータ テストを行います。別の正式な住所が提供された場合、当社は注文をキャンセルする権利を留保します。

      重要

      ワインの小売価格には、送料、取り扱い、保険、海外関税、消費税 (該当する場合) は含まれていません。当社の製品は、保護用の発泡スチロールまたはパルプインサートを備えた一般運送業者が承認した荷送人に梱包されています。すべての発送に住所と電話番号が必要です。米国では、21 歳以上の成人が同席して、配送に署名する必要があります。私書箱への配送はできません。

      未払いの配送請求書

      未払いの配送請求書は、発行から最大 14 日間有効です。第 4 章は、14 日後に未払いの請求書を無効にし、基本料金、燃油サーチャージ、または以前の請求書に記載されていない航空会社が発行した料金の一般的な増額で請求書を再発行する権利を留保します。

      放棄された注文

      購入者が第 4 章の対応 (集荷要求や未払いの配送請求書を販売から 45 日後に含む) に応答しない場合、注文は放棄されたと見なされます。第 4 章は、注文が放棄されたかどうか、または購入者が通信に応答しないままであるかどうかを判断する唯一の権利を留保します。チャプター 4 は、販売日から 60 日後に出荷または集荷されなかった各注文について、月間保管料を請求する権利を留保します。

      カリフォルニア州アルコール法:

      米国でのアルコールの発送には、配達時に成人の署名が必要です。購入者は、21 歳以上の成人が出荷の受領に署名することを確認する義務があります。第 4 章は、大人が荷物の受け取りに署名できない場合、配送について責任を負いません。

      国内出荷
      チャプター 4 の発送は、主に、UPS または FedEx を使用して、翌日または 2 日以内に地上で発送されます。ロサンゼルスからの配送予定時間は、選択したサービスによって提供されます。
      送料は、発送されるボトルの数、ロサンゼルスの店舗から目的地までの距離、および選択したサービスの種類によって大きく異なります。一度に12本のボトルを出荷するのが最も経済的です. *公表されている料金と追加料金は、予告なしに変更される場合があります

      ローカル配信サービス (半径 40 マイル)。

      📌 迅速なリクエスト:
      特急料金がかかる場合があります (注文サイズに応じて $8 ~ $15)。
      フェデックスによるシティ ワイド デリバリーが利用可能です。最大12本まで。チェックアウト時に料金オプションを参照してください。特定の住所には追加料金が適用される場合があります。
      配達の予定を立てるには、少なくとも 48 時間前に通知する必要があります。
      最大数量: 12本 (12 本以上の場合は、料金の見積もりについてお問い合わせください - ここにメールでお問い合わせください)

      配達日/時間:月 - 金、午前 11 時から午後 8 時 (居住地)。土日祝日はお休みです。お急ぎの配達をご希望の場合は、こちらからメールでご連絡ください (プレミアム料金が適用されます)。
      追跡番号が提供されます。標準サービスは午後 8 時までにお届けします。
      大人の署名が必要です。配達時に政府発行の身分証明書が提示されている 21 歳以上である必要があります。購入を確認するために使用された実際のカードを提供する必要がある場合があります。

      海外発送。

      チャプター 4 では、 UPSを介して国際パッケージを発送します。当社の送料には、保護用の配送ボックス、米国税関申告書、保険、および目的地までの運送業者の料金が含まれていることに注意してください。これには、目的地の地方自治体によって査定され、支払われる可能性のある税金や関税、または税金や関税の管理のためにUPSが請求する可能性のある追加料金は含まれません.

      いかなる注文も、有害事象の保留の対象となります。

      📌 通過時間への継続的な影響

      運送業者 (FedEx、UPS、またはその他の地域の運送業者) による配達の遅延については、払い戻しは提供されません。 COVID-19 は引き続き全国の輸送時間に影響を与えています。

      乗り継ぎの遅れについて

      通過時間と配達日はあくまでも目安です。 COVID-19 に関連する継続的な影響により、全国的な輸送の遅延が発生しており、配達が遅れた場合、運送業者 (FedEx、UPS、LSO) は払い戻しを行っていません。アカウントの追跡番号を使用して、または出荷日に受信する電子メールで、運送業者の Web サイトで貨物の輸送状況を監視することが重要です。輸送時間の延長を計画し、それに応じてスケジュールしてください。

      COVIDまたは病気の保留

      Chapter 4または第三者の輸送サービスが一時的または長期的にサービスを提供できない場合、注文はcovidまたは病気の保留の対象となります.このような保留の性質は予測不可能であり、一般に事前に通知する必要はありません。注文が有害事象保留中の場合、影響を受ける個人に通知されます。

      ウェザーホールド
      提供された目的地の住所またはその周辺で発生した天候の遅延を確認するために、お客様に連絡します。
      生鮮食品は、ご注文の安全性を最適化するために翌日発送が必要になる場合があります。
      当社は、プロバイダーの助言に基づいて悪天候による保留を決定します。購入品が悪天候の期間に発送されるように要求された場合、在庫のあるすべてのアルコール購入品は、安全で安全な発送が可能になるまで 30 日間無料で保管されます。

      SHIPPING / DELIVERY FAQ

      🆕 LONG TERM STORAGE PLAN

      A fee is charged to cover tracking and maintenance of order. Deposit portion is refundable.

      Terms of this Plan

      • 1 storage plan per client
      • Single Term Purchase - 3 month storage plan
      • Plan limited to 48 bottles or volume equivalent per client.
      • Plan applies to purchases from ChapFour.com only
      • Insurance coverage for loss, damage, breakage, or acts of God are not provided under this plan. 
      • Purchase of this plan constitutes a waiver of all present and future claims of loss, damage, breakage, or acts of God.
      • Inquire if you need storage of more than 48 bottles.

      $75 FEE BREAKDOWN:

      • REFUNDABLE DEPOSIT - $50
      • NON-REFUNDABLE FEE - $25
      • Purchase is for 1 time transport to storage facility and back to Chapter 4
      • Shipments must include all wines under one shipment
      • Storage exceeding 3 month plan will accrue a $15 fee (12 bottle case) fee per week until released for shipment. Deposit may be used to satisfy any amounts due.
      • Remaining deposit balance is issued 7 business days from completion of shipment order release.

      Purchaser required to contact Team@ChapFour.com to arrange for shipment. Wine orders exceeding storage term may be declared abandoned after 45 days.

      Subject to change without notice. Check back here for updates. [last update August 30, 2024]

      ➡️ CLICK HERE TO PURCHASE PLAN

      📦 SHIPPING ANNOUNCEMENTS

      Post date: 11/22/24

      The following changes will take effect on December 23, 2024:

      • The rates for UPS® Ground, UPS® Air and International services will increase an average net 5.9%.
      Shipping Services Available

      Buyers are responsible for placing order in a timely manner to accommodate their desired delivery window. Supplemental shipping insurance recommended for all orders over $100.

      Pre-Paid Shipping Rates: are good for 7 days. Additional fees may apply if orders do not ship within 7 days of purchase.

      UPS Rate Calculator: quotes are ESTIMATES ONLY. Certain bottle format configurations may require supplemental fees in part due to packing requirements. We will advise you of any applicable fees prior to shipment.

      Davidson Rule: Calculated rates are not retroactive to orders that are 7 days old or older. UPS rates are subject to change without notice and are not in ChapFour's control.

      NO SHIPPING ON MAJOR HOLIDAY MONDAYS - We are closed. Shipping will resume next business day for eligible services.

      Ground Service | ships Monday (East Coast) - Tuesday (MTN/Pacific) for the prior week’s order. 90% of Ground packages are delivered in 3 days (West). Standard delivery is 1-5 business days (East). Not Recommended when total order value is $350 or more.

      2DAY Service | ships Monday - Wednesday.

      Next Day Air | ships Monday-Thursday. [$150 min order]. Delivers before Noon. Recommended for Shipments over $350 in value.

      Next Day Air Saver | ships Monday-Thursday. Guarantees delivery [11:59PM Residential/4:30pm Commercial] on the guaranteed day of delivery. Not available in all areas.

      Tracking Numbers are provided by email shortly after pick up by carrier service.

      Requirements: All orders placed at least 24 hours in advance of intended ship date. Prompt payment of NextDay or 2DAY invoices by 10:00am PDT prior to ship date to ensure timely processing. Orders placed under 24 hrs in advance are not guaranteed same day shipment.

      Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.

      Supplemental Shipping Insurance

      Basic carrier provided coverage is $100 value per package. Additional coverage is available and invoiced separately upon request.

      Additional Coverage Schedule

      • $1000 insured value | + $20.00
      • $2000 insured value | + $40.00
      • $3000 insured value | + $60.00

      The maximum insurable coverage is $3000 value per package. We may advise certain orders be divided into multiple boxes to secure full insurance coverage.

      Adult Signature Requirement

      Adult Signature is required on all shipments.

      Chapter 4 is not responsible for delivery if an adult is not able to sign for receipt of parcel(s). All shipping labels issued require adult signature regardless of their alcohol status or destination - domestic or international.

      See "What happens if shipment is not delivered" for supplemental advisements.

      Do you offer promotional shipping rates?

      From time-to-time we offer promotional Shipping Rates. Inquire for any active promotions.

      In an effort to be waste conscientious, and in keeping with our local business ordinances, from time-to-time* we may "recycle" prior-use shipping containers to fulfill orders with a Promotional Shipping Rate.

      Please contact us directly using our footer link if you require a new box.

      * limited stock on hand.

      International Shipping

      Yes.

      Chapter 4 ships international packages via UPS.

      We do not ship into Customs Bond accounts.

      Shipping cost includes a protective shipping box, U.S. customs forms, insurance and carrier charges to the destination. It does NOT include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees charged by UPS for the administration of taxes and duties.

      We do not offer shipping service to Canada or Mexico.

      Common Carriers Service Providers

      Our preferred service provider is UPS, both domestically and internationally.

      FedEx package carrier services are available for addresses in CA and FL only. This service has a $15 premium fee included if requested by sender.

      Consolidated freight shipments utilizing temperature controlled LTL (Less-Than-truckLoad) services are used for long-haul destinations.

      We DO NOT Ship To...

      Post Office boxes.

      Neither UPS nor FedEx will deliver to the other's offices.

      We cannot deliver to certain US States: Alabama, Arkansas, Kentucky, Michigan, Mississippi, Tennessee, and Utah.

      Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.

      This list may be revised periodically in conformity with changes to carrier policy or State laws.

      We reserve the right to cancel an order if we are unable to secure delivery to an address provided.

      What happens if shipment is not delivered?

      Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window. We reserve 24-48 hours to prepare certain shipments.

      Failed Delivery orders returned to a third party service provider’s facility may be subject to additional storage and/or shipping charges.

      Orders at a service provider’s facility must be forwarded within 7-10 days or may be declared abandoned and destroyed by the third party service provider.

      Such facilities are not considered short term storage solutions.

      Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 

      What is the most economical quantity to ship?

      6 standard bottles or 12 standard bottles are the most cost efficient.

      Can orders be subject to "Adverse Event" holds?

      Any order is subject to adverse event holds. The following examples are not exhaustive:

      Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window.

      IMPACTS ON TRANSIT TIME
      Refunds are not offered for delayed delivery by carriers (FedEx, UPS, or other regional carriers), third-party service providers, payment processing gateways, technical stoppages provided by web platforms or employment strikes. COVID-19 and it’s variants continue to impact transit times nationwide.

      WEATHER DELAYS

      Perishable products may require overnight shipping to optimize your order’s safety.

      We determine Adverse Weather Holds on the advisements of our service providers. Buyers are responsible to advise on local weather conditions. In such instances orders held back free up to 30 days maximum until secure and safe shipping is possible. Exceptions to this policy may be in effect at anytime without prior notification.

      TRANSIT DELAYS
      Transit times and delivery dates are estimates only. Carriers (ex. FedEx, UPS, LSO) are not refunding if delivery is delayed. It’s important to monitor the transit of your shipment on the carrier’s website using the tracking number from your account or in the email you receive on your ship date. Please plan on extended transit times and schedule accordingly.

      COVID OR ILLNESS HOLDS
      Any order is subject to a covid or illness hold in the event that Chapter 4 or third party transportation service is unable to deliver services, either temporary or long-term. The nature of such holds are unpredictable and prior notice given to our public is not required. Individuals impacted will be notified if an order is under an Adverse Event Hold.

      Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 

      Abandoned Orders - Non-Responsive Buyer

      An order will be deemed abandoned if point of contact is unresponsive to Chapter 4 correspondence, including pick up request or unpaid shipping invoices 30 days from purchase date.

      After 30 days Chapter 4 is not responsible for storage conditions, including loss, breakage, dropped corked, or seepage issues. The company reserves the sole right to determine if an order has been abandoned or if a buyer remains unresponsive to correspondence. Chapter 4 or its affiliates reserves the right to charge up to $15.00 monthly storage for each order not shipped or picked up 30 days from date of sale.

      FINAL REMEDY

      We reserve the ability to recoup unpaid extended storage fees by releasing abandoned orders for sale to a new buyer. Original buyer will be managed as a consignor. Such abandoned consignments are subject to full seller's fees and storage charges before sale proceeds are paid out.

      ✔️ Original buyer is responsible to contact Chapter 4 to arrange for remittance as our prior efforts of communication have failed.

      ✔️ We dearly hope to avoid FINAL REMEDY actions so just please contact us to ship your order.

      Unpaid Shipping Invoices

      Unpaid supplemental shipping invoices will be honored for up to 7 days from issuance. Chapter 4 reserves the right to void any unpaid invoice after 7 days and reissue the invoice at prevailing rates, fuel surcharges, or any carrier issued fees not accounted for in the initial invoice.

      Orders are held until invoice is settled. Other conditions may apply.

      Can I cancel my order?

      Unlike most consumer goods our alcohol license places restrictions on our services and policies. These restrictions are different from those governing restaurants and wineries.

      Please review our full policy here: CANCELLATION & RETURN POLICY

      Once an order is shipped, we are unable to alter or cancel it. Shipping alcohol requires a state issued license. Common carriers will confiscate alcohol shipments from unlicensed parties.

      If you are able to return a purchase to our store in person please contact us before hand for approval. Condititons apply.

      See link in Footer below for condition details regarding Exchanges, Returns & Cancellations.

      Any order that is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction. 

      PRE-ARRIVAL POLICIES
      • PRE-ARRIVAL offers are products that we source from either our large network of North American private collections or our partnerships with European suppliers or Domaines.
      • ESTIMATED TIME of ARRIVAL: Unless otherwise stated in the individual product page our Pre-Arrivals are estimated to land in Los Angeles within 30-50 days or so from upload date. Inquire for specific dates for the item you are interested in.
      • BOTTLE CONDITIONS: as these are pre-arrivals our final label and ullage descriptions are not yet included. If you have concerns inquire and we will do our best to get answers.
      • PRICES: published prices are commensurate with bottles in good condition for their kind and age. Most will be in "excellent" to "pristine" based on how we select wines to represent in our store.
      • Custodial chain for our Pre-Arrival wines are temperature controlled professional logistics carriers, licensed or bonded warehouses.
      • Pre-arrival wines not eligible for promotional shipping rates
      • Pre-arrival wines not eligible for promotional discounting
      • We will contact you when your order is ready to ship. You will also be notified via email when you will need to select a shipping date. Shipping will be FOB Chapter 4 Venice, CA.
      • ALL SALES FINAL
      • NON-REFUNDABLE
      • We reserve the right to cancel and refund in full any pre-arrival order at any time for any reason.

      Get in touch

      Have questions about your order, or a general enquiry?