Get in touch
Have questions about your order, or a general enquiry?
📌 運送業者が計算した料金は見積もりのみです
記載されている運送業者 (UPS/FedEx/LSO) の料金は概算です。特定の住所が当社のサービスプロバイダーによって課される追加料金に関連付けられている場合、個々の注文は追加料金の対象となる場合があります。該当する場合は、追加の支払いリンクをメールでお送りします。
ワイン発送スケジュール前払いなしの送料の見積もり
全額が支払われた注文を受け取った後、注文フォームで提供された電子メールに別の配送請求書を送信します。複数の注文を組み合わせることができます。ご不明な点がございましたら、メールでお問い合わせください: Team@ChapFour.com
ご注文を受け付けた時点で、自動確認メールが送信されます。ご注文の処理が完了した時点と、発送前に再度お知らせします。
配送料は運送業者によって計算され、購入者に渡されます。当社の製品は、運送業者が承認した輸送用コンテナに梱包されています。
すべての発送に住所と電話番号が必要です。
私書箱への配送はできません。米国の特定の州には配送できません。
保険金額の上限は、パッケージあたり 3000.00 ドルです。
アラバマ、アーカンソー、ケンタッキー、ミシガン、ミシシッピ、ユタ。このリストは、州法の変更に従って定期的に改訂される場合があります。時折、制限された状態を除外しない可能性のある新しいソフトウェア モジュールのベータ テストを行います。別の正式な住所が提供された場合、当社は注文をキャンセルする権利を留保します。
重要ワインの小売価格には、送料、取り扱い、保険、海外関税、消費税 (該当する場合) は含まれていません。当社の製品は、保護用の発泡スチロールまたはパルプインサートを備えた一般運送業者が承認した荷送人に梱包されています。すべての発送に住所と電話番号が必要です。米国では、21 歳以上の成人が同席して、配送に署名する必要があります。私書箱への配送はできません。
未払いの配送請求書未払いの配送請求書は、発行から最大 14 日間有効です。第 4 章は、14 日後に未払いの請求書を無効にし、基本料金、燃油サーチャージ、または以前の請求書に記載されていない航空会社が発行した料金の一般的な増額で請求書を再発行する権利を留保します。
放棄された注文購入者が第 4 章の対応 (集荷要求や未払いの配送請求書を販売から 45 日後に含む) に応答しない場合、注文は放棄されたと見なされます。第 4 章は、注文が放棄されたかどうか、または購入者が通信に応答しないままであるかどうかを判断する唯一の権利を留保します。チャプター 4 は、販売日から 60 日後に出荷または集荷されなかった各注文について、月間保管料を請求する権利を留保します。
カリフォルニア州アルコール法:米国でのアルコールの発送には、配達時に成人の署名が必要です。購入者は、21 歳以上の成人が出荷の受領に署名することを確認する義務があります。第 4 章は、大人が荷物の受け取りに署名できない場合、配送について責任を負いません。
国内出荷ローカル配信サービス (半径 40 マイル)。
📌 迅速なリクエスト:海外発送。
いかなる注文も、有害事象の保留の対象となります。
📌 通過時間への継続的な影響運送業者 (FedEx、UPS、またはその他の地域の運送業者) による配達の遅延については、払い戻しは提供されません。 COVID-19 は引き続き全国の輸送時間に影響を与えています。
乗り継ぎの遅れについて通過時間と配達日はあくまでも目安です。 COVID-19 に関連する継続的な影響により、全国的な輸送の遅延が発生しており、配達が遅れた場合、運送業者 (FedEx、UPS、LSO) は払い戻しを行っていません。アカウントの追跡番号を使用して、または出荷日に受信する電子メールで、運送業者の Web サイトで貨物の輸送状況を監視することが重要です。輸送時間の延長を計画し、それに応じてスケジュールしてください。
COVIDまたは病気の保留Chapter 4または第三者の輸送サービスが一時的または長期的にサービスを提供できない場合、注文はcovidまたは病気の保留の対象となります.このような保留の性質は予測不可能であり、一般に事前に通知する必要はありません。注文が有害事象保留中の場合、影響を受ける個人に通知されます。
ウェザーホールドWe apologize in advance for the temporary inconvenience.
The online store will be open and able to process orders during our transition.
We are preparing to relocate to newer, larger facilities. In order to manage this process we will suspend both shipping and pick up service between December 4th - 8th.
Contingent upon final licensing activation we expect and hope to resume both services as soon as December 11.
Please contact us if you have urgent need to receive any orders placed before November 28.
Buyers are responsible for placing order in a timely manner to accommodate their desired delivery window. Supplemental shipping insurance recommended for all orders over $100.
NO SHIPPING ON MAJOR HOLIDAY MONDAYS - We are closed. Shipping will resume next business day.
Ground Service | ships Monday - Tuesday for the prior week’s order. 90% of Ground packages are delivered in 3 days (West). Standard delivery is 1-5 business days (East). Not Recommended when total order value is $350 or more.
2DAY Service | ships Monday - Wednesday. [$200 min order | $500 min for CA]
Next Day Air | ships Monday-Thursday. [$200 min order]. Delivers before end-of-day. Recommended for Shipments over $350 in value.
Next Day Air Saver | ships Monday-Thursday. Guarantees delivery by end-of-day (11:59PM) on the guaranteed day of delivery. Not available in all areas.
Tracking Numbers are provided by email shortly after pick up by carrier service.
Requirements: All orders placed at least 24 hours in advance of intended ship date. Prompt payment of NextDay or 2DAY invoices by 10:00am PDT prior to ship date to ensure timely processing.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
Basic carrier provided coverage is $100 value per package. Additional coverage is available and invoiced separately upon request.
Additional Coverage Schedule
The maximum insurable coverage is $3000 value per package. We may advise certain orders be divided into multiple boxes to secure full insurance coverage.
Adult Signature is required on all shipments.
Chapter 4 is not responsible for delivery if an adult is not able to sign for receipt of parcel(s). All shipping labels issued require adult signature regardless of their alcohol status or destination - domestic or international.
See "What happens if shipment is not delivered" for supplemental advisements.
From time-to-time we offer promotional Ground Shipping Rates. Any current promo offers will post on this page.
In an effort to be waste conscientious, and in keeping with our local business ordinances, from time-to-time* we may "recycle" prior-use shipping containers to fulfill orders with a Promotional Shipping Rate.
Please contact us directly using our footer link if you wish to be invoiced for a new box.
* as our used box stock allows; subject to our clearance for use.
Yes.
Chapter 4 ships international packages via UPS.
We do not ship into Customs Bond accounts.
Shipping cost includes a protective shipping box, U.S. customs forms, insurance and carrier charges to the destination. It does NOT include any taxes or duties that may be assessed by and payable to the local authorities at the destination or any additional fees charged by UPS for the administration of taxes and duties.
We do not offer shipping service to Canada or Mexico.
Our preferred service provider is UPS, both domestically and internationally.
FedEx package carrier services are available for addresses in CA and FL only. This service has a $15 premium fee included if requested by sender.
Consolidated freight shipments utilizing temperature controlled LTL (Less-Than-truckLoad) services are used for long-haul destinations.
Post Office boxes.
Neither UPS nor FedEx will deliver to the other's offices.
We cannot deliver to certain US States: Alabama, Arkansas, Kentucky, Michigan, Mississippi, Tennessee, and Utah.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
This list may be revised periodically in conformity with changes to carrier policy or State laws.
We reserve the right to cancel an order if we are unable to secure delivery to an address provided.
Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window. We reserve 24-48 hours to prepare certain shipments.
Failed Delivery orders returned to a third party service provider’s facility may be subject to additional storage and/or shipping charges.
Orders at a service provider’s facility must be forwarded within 7-10 days or may be declared abandoned and destroyed by the third party service provider.
Such facilities are not considered short term storage solutions.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
6 standard bottles or 12 standard bottles are the most cost efficient.
Any order is subject to adverse event holds. The following examples are not exhaustive:
Buyers are responsible for placing order in a timely manner to accomodate their desired delivery window.
IMPACTS ON TRANSIT TIME
Refunds are not offered for delayed delivery by carriers (FedEx, UPS, or other regional carriers), third-party service providers, payment processing gateways, technical stoppages provided by web platforms or employment strikes. COVID-19 and it’s variants continue to impact transit times nationwide.
WEATHER DELAYS
Perishable products may require overnight shipping to optimize your order’s safety.
We determine Adverse Weather Holds on the advisements of our service providers. Buyers are responsible to advise on local weather conditions. In such instances orders held back free up to 30 days maximum until secure and safe shipping is possible. Exceptions to this policy may be in effect at anytime without prior notification.
TRANSIT DELAYS
Transit times and delivery dates are estimates only. Carriers (ex. FedEx, UPS, LSO) are not refunding if delivery is delayed. It’s important to monitor the transit of your shipment on the carrier’s website using the tracking number from your account or in the email you receive on your ship date. Please plan on extended transit times and schedule accordingly.
COVID OR ILLNESS HOLDS
Any order is subject to a covid or illness hold in the event that Chapter 4 or third party transportation service is unable to deliver services, either temporary or long-term. The nature of such holds are unpredictable and prior notice given to our public is not required. Individuals impacted will be notified if an order is under an Adverse Event Hold.
Any order that is unable to ship, or is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
An order will be deemed abandoned if point of contact is unresponsive to Chapter 4 correspondence, including pick up request or unpaid shipping invoices 30 days from purchase date. Chapter 4 reserves the sole right to determine if an order has been abandoned or if a buyer remains unresponsive to correspondence. Chapter 4 reserves the right to charge up to $15.00 monthly storage for each order not shipped or picked up 30 days from date of sale.
Unpaid supplemental shipping invoices will be honored for up to 7 days from issuance. Chapter 4 reserves the right to void any unpaid invoice after 7 days and reissue the invoice at prevailing rates, fuel surcharges, or any carrier issued fees not accounted for in the initial invoice.
Orders are held until invoice is settled. Other conditions may apply.
Unlike most consumer goods our alcohol license places restrictions on our services and policies. These restrictions are different from those governing restaurants and wineries.
Please review our full policy here: CANCELLATION & RETURN POLICY
Once an order is shipped, we are unable to alter or cancel it. Shipping alcohol requires a state issued license. Common carriers will confiscate alcohol shipments from unlicensed parties.
If you are able to return a purchase to our store in person please contact us before hand for approval. Condititons apply.
See link in Footer below for condition details regarding Exchanges, Returns & Cancellations.
Any order that is seized or destroyed due to violation or potential violation of shipping laws (and/or common carrier policy) is not refundable. All customers are solely responsible for determining the manner in which alcoholic beverages may or may not be lawfully brought into their jurisdiction.
Have questions about your order, or a general enquiry?