CANCELLATION + RETURN POLICY
If an error is discovered after order is placed please contact us immediately and we will do our best to accommodate your request. Exchange requests must be done in writing, prior to shipment release. All orders are Final upon shipment as receiver must be a licensed entity in order to return ship alcohol.Cancellation.
Canceled orders are considered solely under Chapter 4 discretion and must comply with all ABC and consumer law. APPROVED CANCELED ORDERS ARE SUBJECT TO 15% processing fees, no exceptions.
We do not accept cancellation for pre-paid Pre-Arrival (ie: Futures or "en primeur") items unless approved by Chapter 4.
Delayed shipment is outside our control and is not adequate for cancellation or refund request.Returns.
All Consumer Sales are Final per California ABC Laws for retailers.
We do not accept returns or refunds for alcohol offerings - such products are sold AS-IS according to California ABC (Sec. 25600(a)(2)). We do not accept returns for pre-paid Pre-Arrival (ie: Futures or "en primeur") items. Non-alcohol regularly stocked products may be returned, in original condition, upon approval from Chapter 4, for refund less 15% processing fee.
In accordance with California ABC Laws, alcohol subscriptions products may be refunded for pending, unfulfilled portions of the subscription only.
Credit card processing fees are not refundable.
If the original charge underwent currency conversion, the refunded amount converts back using the same process.
We submit refund requests to your customer’s bank or card issuer. The customer sees the refund as a credit approximately 5-10 business days later, depending upon the bank.